FAQs
1. What types of toys does PixieFlies sell?
We offer a curated selection of toys for infants and young children, focusing on products that are safe, durable, and designed to inspire creativity and learning. Our collection includes soft plush toys, educational games, and care essentials.
2. What payment methods do you accept?
For your convenience, we accept a variety of secure payment methods, including
- Credit and debit cards (Visa, MasterCard, Amex, Maestro and Union Pay)
- PayPal
- Klarna
- Apple Pay
- Google Pay
- Shop Pay
3. Is my payment information secure?
Yes, we take the security of your payment information seriously. All credit card transactions are processed through a secure, encrypted environment. We do not store your credit card details on our servers; they are submitted directly to our payment partners.
4. How long does it take to process and ship an order?
Orders are typically processed within 1-3 business days. You can find detailed information on shipping times and costs on our Shipping Policy page.
5. What is your return and refund policy?
If you're not satisfied with your purchase, you may return it within 14 days of delivery. Please refer to our Return & Refund Policy page for full details and instructions on how to initiate a return.
6. Can I exchange a product?
You have 14 days to exchange your item for a different size, color, or variant, subject to availability.
7. What if my order arrives damaged or incorrect?
Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact our customer support team immediately with your order number and a description of the issue. We will work to resolve the matter for you.
8. How can I contact customer support?
You can reach our customer support team via email at support@pixieflies.co.uk or by phone at +4916098491533 between the hours of 09:00 and 17:00 (CET) (Monday to Saturday).